First conversation with every side (15-30min; via phone; free of charge)
Description of situation by every side (not mandatory, in short written form e.g. via e-mail)
First mediation meeting with all sides joining. Clarification on mandate, creation of mediation agreement (approx. 90-150min., clarifying costs, logistics, process handling and roles, people involved)
usually mediation process requires 2-5 mediations meetings with all sides (each 90-150min.)
Goal of mediation process: jointly create solution(s) and agreement(s)